Blog Posts | TMSG Landing Page

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

(1 minute read) It’s worth remembering the saying, “Great things take a long time, while bad things happen quickly.” Construction began on the amazing Cathedral of Notre-Dame in Paris, in the year 116...

30 July 2025 Mindset

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Are You Cutting Rocks or Building a Cathedral?

(1 minute read) In his bestselling book, ‘The Practice of Management’, Peter Drucker – a revered Management Consultant – shares the story of three stonecutters to illustrate the importance of connecti...

30 July 2025 Goals

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Regaining Focus

(1 minute read) It’s an attention economy , where everyone and everything is competing for your attention. So, how can you reclaim your focus and dictate where your attention goes? 6 Tips to Regain an...

30 July 2025 Personal Development

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Focusing Within

(1 minute read) It was US President, Theodore Roosevelt, who is attributed with the quote, “Comparison is the thief of joy!” In an era of social media comparisons and expectations, we are continually ...

30 July 2025 Mindset

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Cleaning House

(1 minute read) You may have heard of – or adopted – the KonMari method developed by the infamous Marie Kondo. It was this Japanese icon who helped us realise the inherent value of decluttering and or...

30 July 2025 Mindset

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Improving the Consumer Experience

(2 minute read) “Customer Service should not be a department – it should be the entire organisation!” TONY HSIEH – CEO ZAPPO’S That so many individuals and companies get customer service wrong is almo...

Customer Service

30 July 2025 Customer Service

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Building Customer Engagement

(1 minute read) “We see our customers as invited guests to a party, where we are the hosts.” JEFF BEZOS – FOUNDER, AMAZON We’ve all had a poor customer experience, and we’ve most likely shared that ex...

30 July 2025 Customer Service

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Key Principles of Influence in Consumer Behaviour

(1 minute read) In his bestselling book, ‘Influence, The Psychology of Persuasion’ , Professor Emeritus of Psychology & Marketing, Robert Cialdini, collated years of research on social influence into ...

30 July 2025 Customer Service

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Going Beyond Vanilla

(1 minute read) Whether you consider a dining experience or consultation with an advisor, good service is now the minimum expectation. In the world of restaurant hospitality, Daniel Humm and Will Guid...

30 July 2025 Mindset

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

5 Customer Service Superpowers

(1 minute read) Great customer service continues to be a key differentiator between businesses and individuals. Here are some of the superpowers which can help you and your team or company stand out f...

Customer Service

30 July 2025 Customer Service

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

The Chill of Change

(1 minute read) “It’s not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” CHARLES DARWIN Whether it’s moving house, a new job role, or new...

30 July 2025 Leadership

THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group

Achieving Goals through Change

(1 minute read) “If you don’t like change, you’ll like irrelevance less!” Achieving desirable goals requires thoughtful consideration about what you want and identifying what is standing in your way. ...

Goals

30 July 2025 Goals